Managing Direct Debit

There are just a few simple steps to remember here:

• You should be notified in advance – normally 10 working days – of any changes to amounts to be paid or the payment dates
• Always check your bank statement. Direct Debits are usually shown with a DD alongside the payment. Make sure the amount and date paid tally with the advance notice
• If you are offered a choice of payment dates when setting up a Direct Debit Instruction, choose a date that best suits your cash flow – just after your salary is paid, for example. This way you can be sure there's enough money in your account and you won't go overdrawn
• The Direct Debit Guarantee ensures that, in the unlikely event of a mistake, you will receive a full refund from you bank or building society. Knowing your rights will help you to resolve the problem.
• You don’t even have to worry about transferring your Direct Debit payments if you choose to switch bank accounts. Visit our account switching section to learn more.
• Stay effortlessly on top of your finances with the Direct Debit Control Centre, an easy-to-use app which puts you in control of your bill payments.