Direct Debit Help Centre

Welcome to the Direct Debit Help Centre.

If you have an issue regarding a Direct Debit, use the following sections to help you solve it. Some of the sections contain useful letter templates to aid your correspondence with your bank and the organisation with which you have a Direct Debit.

• The Direct Debit Guarantee - know your rights
• Making payments - how to set up a Direct Debit
• Cancelling payments - how to cancel a Direct Debit
• Cancellation failed - if you have cancelled a Direct Debit and a further payment has been taken
• Incorrect payments - if an incorrect payment amount has been taken or a payment has been taken on the wrong date
• Organisation unknown - if a Direct Debit has been taken and you don't recognise the organisation
• How to claim - how to claim under the Direct Debit Guarantee
• Account switching - how to change your bank account and transfer all your Direct Debits at the same time
• Who can help you - useful sources of help with resolving Direct Debit issues
• Direct Debit Control Centre - an easy-to-use iPhone app which puts you in control of your bill payments.