Here are some questions frequently asked by young people. More common questions and answers on Direct Debit can be found by clicking on Did you know?
How old do I need to be to use Direct Debits?
Many young person bank accounts offer Direct Debit facilities and these can typically be taken out from the age of eleven.
What is Direct Debit?
Direct Debit is an instruction from a customer to their bank or building society authorising an organisation to collect varying amounts from their account. This can be used to ensure regular, safe and efficient payments of anything from household bills to charitable donations.
Does Direct Debit work for small bills as well as large?
Yes, there's no limit to the value of a Direct Debit.
What if my parents pay my bills?
Then ask them to do so by Direct Debit, that way you don't have to remind them each time.
How do I go about getting access to Direct Debits?
Think about opening your own bank account and select one that offers the service.
How does switching bank accounts affect my Direct Debit payments?
Visit our account switching FAQs to learn more.
What is the Direct Debit Guarantee?
- The Guarantee is offered by all banks and building societies that accept instruction to pay Direct Debits.
- If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
- If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
– If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to - You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
How do I get back any money paid in error?
If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by the organisation collecting the payment. For full details of your rights see the Direct Debit Guarantee.
