Account switching service
Switching your account (along with your regular/recurring payments such as Direct Debits and Standing Orders) to another bank or building society is now easier than ever, and the service is free of charge.
To find out more about what you and your new bank need to do to make this switch, we have produced some useful guides:
Account switching guide
Account switching timeline
You may also find the following letter templates helpful: the first to request your bank to transfer your account, and the credit redirection letter to advise organisations who make regular credit payments directly into your account (for example, salary, pension, dividends) of your new account details.
Account switching customer request
Credit redirection letter
If you still have unanswered questions about the account switching service, take a look at our frequently asked questions below.
And if you can’t find the answer there, get in touch for more information, or speak to your new bank.
Frequently asked questions
Where can I find out more about the current account switching service?
You can find out more about switching by asking a member of staff in any bank branch, or by accessing a bank's website or calling its customer service helpline.
How long does the switching process take from start to finish?
Most banks aim to complete the switch of your regular payments from your old account to your new account in around 3 weeks. If you have asked your new bank to transfer the balance and close your old account as well, this should happen in the same period.
What happens if I’m changing my name or the parties to the account?
You will need to discuss this with your new bank. It may mean that the switching process will take a little longer.
Do all banks and building societies offer the same switching service?
High street banks and building societies, and internet and telephone banks, offer a switching service. Some banks and building societies may also offer additional or enhanced services, which they will tell you about.
Can I switch my savings account as well as my current account?
Some banks will offer this service for some types of savings account, subject to terms & conditions, this should be discussed with your new bank.
Does the switching process apply to business accounts as well as personal current accounts?
Yes.
What happens if I incur bank charges as a result of a mistake or unnecessary delay by the banks in the switching process?
Neither bank involved in the transfer of your account will impose any charges caused by their mistake or unnecessary delay during the transfer of your account.
