Know your rights
In the event that an error is made by the organisation or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid. Simply contact your bank or building society. They are responsible for refunding the money - even if the original error was made by the organisation collecting the payment. But remember, if you receive a refund you are not entitled to, you must pay it back when the organisation asks you to.
For full details of your rights visit the Direct Debit Guarantee.
Want to read more? Download our student leaflet here.
